Privacy Policy

1. Introduction

Welcome to SocialCrew ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media automation platform.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Service:

• Account information (name, email address, password)
• Company and business information
• Content you create, upload, or generate through our platform
• Social media account credentials and access tokens
• Payment and billing information
• Communications with our support team

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (access times, errors, performance metrics)
• Cookies and similar tracking technologies

2.3 Information from Third-Party Services

When you connect your social media accounts, we collect:

• Profile information from connected platforms
• Analytics and performance data
• Audience and engagement metrics
• Content posted through our Service

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To generate AI-powered content suggestions
• To schedule and publish content to your social media accounts
• To provide analytics and insights about your social media performance
• To process payments and billing
• To communicate with you about your account and our Service
• To send you marketing communications (with your consent)
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• Social Media Platforms: When you authorize us to post content on your behalf
• Service Providers: With third-party vendors who assist us in providing the Service (e.g., cloud hosting, payment processing, AI providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

5. Social Media Account Security

We take the security of your social media credentials seriously:

• All access tokens and credentials are encrypted using industry-standard encryption
• We never store your social media passwords
• We use OAuth 2.0 and platform-specific authentication methods
• You can revoke our access to your social media accounts at any time

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or compliance purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke previously granted consents

To exercise these rights, please contact us at contact@ktinformatik.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you signed in
• Remember your preferences
• Analyze how you use our Service
• Provide personalized content and features

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Service.

9. AI and Machine Learning

Our Service uses artificial intelligence and machine learning to generate content suggestions. When using these features:

• Your input and preferences may be used to improve AI model performance
• AI-generated content is created based on your business information and topics
• We may use anonymized and aggregated data to train and improve our AI models
• You maintain full ownership and control over all AI-generated content

10. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure cloud infrastructure and data centers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us and we will delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

15. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about how your data is processed
• Right to restrict processing of your personal data
• Right to object to processing based on legitimate interests
• Right to lodge a complaint with a supervisory authority