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Welcome to SocialCrew. At Social Crew, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website https://socialcrew.app/ (the “Website”) and services (“Services”).
By accessing or using our Website and Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Information We Collect
a) Personal Information
This includes information that identifies you as an individual, such as:
- Name
- Email address
- Social media account details (e.g., Facebook, X (formerly Twitter), TikTok, YouTube)
- Payment information (if applicable for paid plans)
- Any other information you provide when creating an account or contacting us.
b) Usage Data
We collect information about how you interact with our Website and Services, such as:
- Device information (e.g., IP address, browser type, operating system)
- Pages visited, time spent on the Website, and other usage analytics
- Actions taken within the platform (e.g., content generated, scheduling posts).
c) Social Media Data
To enable posting and content-sharing, we collect information from the social media platforms you connect to Social Crew, such as:
- Account IDs and usernames
- Permissions granted for posting content, reading analytics, or other platform-specific activities
- Engagement data (likes, comments, shares, etc.).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: Generate content based on your preferences and schedule or post content on connected social media platforms.
- To Manage Your Account: Create and maintain your account on Social Crew and enable secure login and user authentication.
- To Improve Our Services: Analyze usage patterns to enhance the performance and functionality of our platform and debug technical issues.
- To Communicate With You: Respond to your inquiries or customer service requests and send updates, newsletters, or marketing materials (with your consent).
- To Comply With Legal Obligations: Meet regulatory requirements under Canadian privacy laws and prevent fraudulent or unauthorized activities.
3. Sharing Your Information
a) With Third-Party Services
To provide our Services, we may share your data with third-party service providers, such as:
- Social media platforms (Facebook, X, TikTok, YouTube) to post content on your behalf.
- Analytics providers to help us understand how our Services are used.
- Payment processors to handle transactions securely (if applicable).
b) Legal Compliance
We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process.
c) Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Social Media Platform Permissions
To enable content posting and sharing, Social Crew requires access to your social media accounts. With your consent, we may request the following permissions:
- Posting content on your behalf.
- Accessing analytics and performance data for posted content.
- Managing scheduling and drafts.
You can revoke these permissions at any time by adjusting your social media account settings or disconnecting the platform from Social Crew.
5. Your Rights
As a resident of Ontario, Canada, you have the following rights under PIPEDA:
- Access and Correction: You can request access to the personal information we hold about you and ask for corrections if it is inaccurate.
- Withdraw Consent: You may withdraw your consent for data collection or processing at any time, though this may limit your use of certain features.
- Data Portability: You can request a copy of your data in a portable format.
To exercise these rights, please contact us at the email provided below.
6. Data Security
We use industry-standard security measures to protect your personal information, including:
- Encryption of sensitive data.
- Secure access controls and authentication protocols.
- Regular monitoring for security vulnerabilities and breaches.
However, no method of data transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us at:
Email: policy@socialcrew.app
Address: Visit this website for the address.